We understand the importance of “getting things right.” That‘s why we have made every effort to process your order correctly and in a timely manner. If we have made an error, we want to help you as quickly as possible. Separately boxed items on an individual order may not be delivered on the same day. All claims for shortage, damage or shipment error must be placed within seven days after receipt of shipment. Our liability shall be limited to the invoiced value of the materials or its replacement.
If You Have Any Problems with Your Order
1. Call the phone number listed on the front of this invoice
We can answer any questions you may have. We can also help you track your shipment via computer-phone link to our shippers/carriers, or authorize returns or replacements when necessary.
2. Should A Return Be Necessary:
We will issue a return authorization number. Please note the following:
· Products returned without a return authorization number will be refused.
· All non-defective returns for credit are subject to a 10% restocking fee, and must be returned within 30 days of the date of the Invoice.
· Shipping is non-refundable.
· Credit for returned products will be issued only after return and evaluation is complete.
3. Record Your Return Authorization Number
Note: Your Return Authorization number is only valid for 30 days and must be clearly written on the outside of your package.
4. Ship The Package:
· Include all packing material and documentation.
· Return Authorization number must be written on the outside of your package.
· We cannot accept packages returned C.O.D.
· Ship prepaid to the address listed on the front of this invoice.
Any suggestions made by us either verbally or in written instructions covering the use of our products are based on general experience and/or tests believed to be reliable. However, since the use of any of our products is beyond our control, the results you obtain may vary due to your method of application or conditions at your location. The buyer/user should read the product instructions completely before use and is responsible for determining the suitability of our products for its intended use. All warranties of merchantability or fitness for a particular use, whether expressed or implied, are disclaimed.
All orders are subject to acceptance. All purchases are final. No returns without prior authorization. All returns subject to a restocking fee of 10%. Freight and handling charges are the responsibility of the purchaser. Taxes are the responsibility of the purchaser: Federal, State, County and Local. Open Accounts are established for regular purchasers: credit application must be approved in advance. Terms on open accounts are Net 30 Days. Past Due Accounts are subject to annual percentage rate (APR) of 18%, 1.5% per month. Returned checks subject to a $25 fee. We reserve the right to terminate past due accounts or to place them on inactive status. Resale numbers will be accepted if letters of authorization are on file. Prices, Terms and Conditions are subject to change without prior notice. The above statements, terms and conditions are in lieu of any other policy expressed or implied and no representation or person is authorized to assume for us any other liability in addition to this policy without our expressed written consent.
Ordering regularly will ensure that you receive our latest catalogs along with other special offers. We strive to offer our customers the best products at the lowest prices. For all prices, products and policies, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in our printed materials.