Shipping policy– Pro-Tect website

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Shipping policy

Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after 3 PM will be processed the following business day.

  • During high-volume periods (sales, festivals, holidays), processing times may be slightly delayed.

Shipping Methods & Delivery Time

We offer multiple shipping options at checkout:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

Delivery times are estimates and may vary based on your location, courier delays, or weather conditions.

Shipping Rates

  • Shipping charges are calculated at checkout based on weight, size, and destination.

  • Free shipping may be available for eligible orders as part of promotions or minimum order value criteria.

Order Tracking

  • Once your order is shipped, you will receive an email or SMS with a tracking number and link.

  • Tracking updates may take up to 24 hours to reflect on the courier website.

Shipping Restrictions

  • We currently ship only within USA.

  • We do not ship to P.O. Boxes or certain remote locations.

  • Hazardous or restricted items may have additional limitations.

Delivery Issues

Lost or Delayed Packages

If your package is delayed or lost, please contact us at info@pro-tect.com.
We will coordinate with the courier to resolve the issue.

Wrong Address

Customers are responsible for providing the correct shipping address.
If an order is shipped to an incorrect address provided by the customer, we cannot guarantee replacement or refund.

Failed Delivery Attempts

If the courier attempts delivery and fails due to customer unavailability, additional re-delivery fees may apply.

International Shipping (If applicable)

  • International shipping times vary depending on customs and transit processes.

  • Customers are responsible for any customs duties, taxes, or import fees.

Damaged or Missing Items

If items arrive damaged or something is missing:

  1. Take photos of the package and items.

  2. Contact us within 48 hours at info@pro-tect.com.
    We will arrange a replacement or refund based on our return policy.

Contact Us

For questions about your shipment, email us at info@pro-tect.com or call 800 -545- 0826

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